Complaints

In the case of a complaint by a member:

• An email address or contact form immediately forwarding correspondence to all organising members/convenors should be made available on the website

• It is the organisers’ responsibility to ensure that these contacts are kept updated, in order to avoid the mistaken transmission of a complaint to a member who should not be receiving it

• To allow for the event that an organiser/convenor is the subject of the complaint, all organising members/convenors’ email addresses must be made clearly and accurately available to PWA members, so they may be contacted separately

• Complaints submitted to the organising group must receive a response in writing within 5 working days, co-signed by at least three members

• Complaints submitted to all members of the organising group, except members who are a subject of the complaint, are subject to the same requirements

• The process to make a complaint, and how it will be reviewed, will be made publicly visible on the PWA website

 

Changes to this document must be approved by a supermajority of organisers. Then carried by a majority of responding members after every member has been contacted and given one week to vote.